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Legacy Voyages Digital Platform
Digitising booking and operational processes for the Legacy cruise ecosystem in Ha Long. The system connects B2B channels with a management platform, standardising processes and centralising operational data.
NewSun Hospitality
B2B SystemNewSun Hospitality
Digital transformation is not merely about introducing technology into a business; it's about fundamentally changing how a business operates and creates value. NewSun Hospitality partners with investors and operators at every stage of this journey, from consulting and business analysis to solution development, implementation, and handover, ensuring alignment with the specific direction and characteristics of each hospitality model.
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B2B Booking Portal Dolphin Halong Cruise
The B2B system digitises the distribution and booking process for travel agents and collaborators. The solution supports price management, inventory, bookings, and automates confirmations, vouchers, and transactions.
Property Management System Jasmine Halong Cruise
The PMS platform was developed to suit the specific operational characteristics of overnight cruises. The system focuses on managing bookings, cabin inventory, customer information, and operational data.
Legacy Voyages Digital Platform
Legacy Voyages Cruise Ecosystem Management Platform
Project overview
This solution was developed to digitise the booking chain and operational management for the Legacy cruise ecosystem in Ha Long, connecting business, distribution, and operational activities on a centralised data platform.
NewSun provided support from business process analysis and solution design to system development, testing, implementation, and handover. The platform was developed with flexibility in mind, enabling seamless connectivity between products, distribution channels, and operational activities within the ecosystem.
Results
Establish a centralised management platform, reducing manual operations in booking and operational processes, while creating a unified database for tracking transactions, distribution performance, and operational support.
B2B Booking Portal Dolphin Halong Cruise
Booking portal for agents and collaborators
Project overview
This system was developed to digitise the distribution process for Dolphin Halong Cruise products via our network of travel agents and collaborators, enabling partners to independently check information and make online bookings.
NewSun designed and developed a B2B Booking Portal with functions for checking prices and availability, making bookings, receiving confirmations, updating guest information, and tracking transactions. The system also automates the sending of codes/vouchers, confirmation emails, and booking-related notifications.
Results
The booking process is streamlined and automated, significantly reducing manual processing for the operations team.
The system also supports the management of allotments, inventory, and sales volume by individual travel agent, helping to control capacity and enhance distribution efficiency.
Property Management System Jasmine Halong Cruise
Property Management System (PMS)
Project overview
The PMS was developed to meet the specific operational requirements of the Jasmine Halong Cruise overnight cruise product, focusing on managing bookings, cabins, guest information, and transaction statuses on a unified platform.
NewSun developed and expanded the core PMS platform, standardising booking and cabin inventory management processes on a daily basis, while organising data to facilitate coordination between sales and operations. The system architecture is designed to connect with the B2B Portal, dashboards, and related systems.
Results
Establish a centralised data platform, enabling the operations team to more effectively monitor booking and cabin status.
The system simultaneously creates a foundation for expanding the management of multiple products, pricing policies, and distribution channels in the future.
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